Events & Experience Coordinator

Job Title: Events & Experience Coordinator

Employment Type: Full-Time, In-Person

Benefits: Paid Time Off, Recognition of most Federal Holidays, Benefit Bank

Salary: $40,000

POSITION SUMMARY:

The Marshalltown Arts & Civic Center (MACC) is seeking a reliable and flexible support staff member to serve as the primary guest representative for the facility. This full-time role focuses on delivering exceptional service and smooth coordination of all event rentals and inquiries, while also supporting basic administrative and facility-related functions. The ideal candidate is organized, tech-savvy, personable, and thrives in a dynamic environment with a non-traditional, flexible schedule that includes evenings and weekends.

PRIMARY RESPONSIBILITIES:

Event & Rental Coordination

• Serve as the first point of contact for event rental inquiries via phone, email, or walk-ins
• Provide engaging and informative tours of the facility to guests
• Coordinate and finalize bookings, contracts, invoices, and event logistics
• Prepare event spaces before rentals and ensure post-event teardown
• Remain on-site and accessible throughout events to provide responsive support to guests
• Assist with setup and troubleshooting of A/V or presentation equipment in conference rooms

Guest Experience

• Welcome guests, answer questions, and maintain a helpful, professional demeanor always
• Respond to event/rental inquiries promptly and professionally
• Handle guest concerns and conflicts tactfully and effectively
• Maintain a visible presence at the front desk during office hours
• Answer phones, respond to emails, and manage scheduling inquiries

Administrative Support

• Perform clerical tasks such as filing, scanning, typing, and basic correspondence to support the MACC team
• Utilize Microsoft Office Suite and event scheduling software for records and communications
• Assist with the organization of event supplies and inventory

Financial Oversight & Budget Support

• Handle rental payments and provide receipts to guests
• Track event-related expenses
• Manage event-specific budgets efficiently and responsibly
• Other duties as assigned

QUALIFICATIONS:

• Associate or bachelor’s degree in Events & Hospitality or a related field; or 4 years of equivalent experience (The MACC is an Equal Opportunity Employer)
• Preferred: 1-2 years of customer service, hospitality, or event coordination experience
• Ability to work a flexible schedule, including evenings and weekends
• Outstanding interpersonal and communication skills
• Coachable and adaptable to changing priorities or workflows
• Physically able to lift 40+ pounds and move equipment or furniture
• Valid driver’s license and reliable transportation
• Must have a response time to the facility within 15 minutes
• Must have a high level of interpersonal skills to handle sensitive and confidential information. The position continually requires demonstrated business etiquette.
• Attendance, punctuality, professional appearance, and conduct required. Must have proven attributes of confidentiality, honesty, and integrity

IDEAL CANDIDATE WILL BE:

• Friendly and solution-oriented
• Highly organized and detail-focused
• Able to think on their feet during live events
• Comfortable working independently and as part of a team
• Passionate about arts, culture, and community engagement

HOW TO APPLY: If you’re someone who thrives in a people-first environment, enjoys planning and problem-solving, and wants to be part of a mission-driven organization that brings arts, culture, and community together, we’d love to hear from you! No two days are the same at the MACC, and that’s just how we like it. If you’re ready to help create memorable experiences in one of Marshalltown’s iconic spaces, we invite you to apply today! Please submit your resume and a brief cover letter to info@maccia.org.

APPLICATION DEADLINE: Applications are accepted through Wednesday, February 11, 2026.